My videos are not playing properly.

This is most likely a browser or device specific issue. Here are some ways to troubleshoot this issue:

Videos may not play properly due to issues that were encountered during uploading, browser or caching issues, browser extensions, and more.

Try uploading your video using an alternate browser (e.i. if you are using Safari, try using Google Chrome).
Clear your browser's cache. Here are a few commonly used browsers and their support guides on how to clear their browser cache:
- Using Google Chrome? Read Google's Support Guide on Clearing Cache and Cookies.
- Using Safari? Read Apple's Support Guide on Removing Stored Cookies and Data.
- Using Firefox? Read Mozilla's Support Guide to delete browsing, search, and download history.
Try playing your video in a private browsing window. Here are a few commonly used browsers and their support guides on how to open private browsing windows:
- Using Google Chrome? Read Google's Support Guide to open a New Incognito Window.
- Using Safari? Read Apple's Support Guide to open a Private Browsing Window.
- Using Firefox? Read Mozilla's Support Guide to open a new Private Window.

Also, you have access to download the videos for offline viewing. This is another option. To download the video and then watch it offline.

Please let us know if there is any other way that we can assist.