My videos are not playing properly.
This is most likely a browser or device specific issue. Here are some ways to troubleshoot this issue:
Videos may not play properly due to issues that were encountered during uploading, browser or caching issues, browser extensions, and more.
To troubleshoot videos that are not playing properly:
- Try uploading your video using an alternate browser (e.i. if you are using Safari, try using Google Chrome).
- Clear your browser's cache. Here are a few commonly used browsers and their support guides on how to clear their browser cache:
- Try playing your video in a private browsing window. Here are a few commonly used browsers and their support guides on how to open private browsing windows:
Also, you have access to download the videos for offline viewing. This is another option. To download the video and then watch it offline.
Please let us know if there is any other way that we can assist.